Terms of service

Last updated: 01/03/2026

These Terms of Service (“Terms”) govern your access to and use of Chalk-Wave.com (the “Website”) and the purchase of products offered through the Website (the “Services”).

By accessing or using the Website, you agree to be bound by these Terms.

1. Business Information

The Website is operated by:

ChalkWave (under arrampica!)

Piazza Repubblica, 22

38074 Dro (TN), Italy

VAT: 02822220220

Email: info@arrampica.it

2. Eligibility

You must be at least 18 years old to use this Website and purchase products.

By placing an order, you confirm that you are legally capable of entering into binding contracts.

3. Products

We aim to present products as accurately as possible. However:

  • Colors and appearance may vary depending on your device
  • Product descriptions may be updated at any time
  • Availability is subject to change

We reserve the right to discontinue products at any time.

4. Orders

When you place an order, you are making an offer to purchase.

An order is considered accepted only once you receive a confirmation email indicating that your order has been processed.

We reserve the right to refuse or cancel orders in cases including but not limited to:

  • Pricing errors
  • Suspected fraud
  • Unavailable stock

If payment has already been processed, a refund will be issued.

5. Prices and Payment

All prices are shown in Euro (€) and include VAT where applicable.

Shipping costs are calculated at checkout.

We reserve the right to change prices at any time. The applicable price is the one displayed at the time of purchase.

You agree to provide accurate and complete billing and payment information.

6. Shipping and Delivery

Shipping conditions are governed by our Shipping Policy [LINK].

Under EU consumer law, the risk of loss or damage passes to the customer only upon physical delivery of the goods.

Delivery times are estimates and not guaranteed.

7. Right of Withdrawal and Returns

Your right of withdrawal is governed by our Refund Policy [LINK].

Nothing in these Terms limits your statutory rights under applicable EU consumer protection laws.

8. Product Safety and Use

Climbing equipment and Personal Protective Equipment (PPE) must be used in accordance with manufacturer instructions and applicable safety standards.

Customers are responsible for:

  • Proper inspection before use
  • Correct installation and use
  • Following manufacturer guidelines

We are not responsible for improper or unsafe use of products.

Nothing in these Terms excludes or limits liability where prohibited by applicable law, including liability for defective products.

9. Intellectual Property

All content on this Website — including text, logos, images, product descriptions, and design — is the property of Chalk-Wave and arrampica! or its licensors.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

10. Third-Party Links and Tools

The Website may contain links to third-party services or tools.

We are not responsible for the content, policies, or practices of third-party websites.

Use of such services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Chalk-Wave and arrampica! shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website or products purchased.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under applicable law
  • Any liability that cannot legally be excluded

12. Privacy

Personal data is processed in accordance with our Privacy Policy [LINK].

The Website is hosted by Shopify, which may process personal data as part of providing the Services.

13. Governing Law

These Terms are governed by Italian law.

If you are a consumer residing in another EU Member State, you also benefit from any mandatory consumer protection provisions of your country of residence.

Any disputes shall be subject to the jurisdiction of the competent court under applicable consumer protection laws.

14. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes will take effect upon publication on this Website.

15. Contact

For questions regarding these Terms, please contact:

info@arrampica.it